Privacy & Confidentiality Policy

Information Collection and Use

While using our Site, we may ask users to provide us with certain personal information that can be used for identification and/or contact purposes, but which is only ever related directly to service provision. Personal information may include, but is not limited to: name, email address, postal address, phone number, date of birth and NDIS plan number.

Web Browser Data

myCSN collects information sent by the user’s browser upon visiting our Site. This may include information such as the user’s computer Internet Protocol (IP) address, browser type, browser version, the pages of our site that are visited, the time and date of the visit, the time spent on those pages and other statistics.


myCSN uses ‘cookies’ to collect information. This enables our Site systems to recognise the user’s browser and capture and remember certain information. We also may use trusted third-party services that track this information on our behalf. We use cookies to keep track of site traffic and site interactions, so we can make the site more user friendly, provide a better experience and work on creating useful tools. We also use them to help us understand user preferences based on the way users navigate our site, which enables us to improve our services.


The user has the choice in their internet browser settings to refuse all cookies or receive a warning each time a cookie is being sent.

Third Party Disclosure

myCSN does not sell, trade or undertake any other activity to transfer or share users’ personal information to outside parties, unless we provide the user with advanced notice. This does not include website partners who assist us with operating our website, operating our business, or servicing users. We may also release user information if it is appropriate to comply with the law, enforce our Site policies, or protect our or others’ rights, property or safety.

At times we may share non-personally identified visitor and user information for marketing, advertising or other use.

Links to other sites

Our Site may contain links to other Sites that users might click through to. If a user clicks on a third-party link that is not operated by us, it will have its own privacy policy that we recommend the user reviews. myCSN has no control over, and assumes no responsibility for, the content of a third-party provider.

Website Analytics and Google

Google’s advertising requirements are put in place to provide a positive experience for users. We may use Google tools for advertising on our website.

Google, a third-party vendor, uses cookies to serve ads on our site. Google’s use of DART cookies enables it to serve ads to our users based on their visit to our site and other sites on the internet. Users may opt out of the use of DART cookies by visiting the Google Ad and content network privacy policy

For more information about your privacy when you are a Client at myCSN, please see our policy here.
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