We value your feedback

We're here to help

We’re sorry you have landed here and will do everything we can to help resolve any issues you might have.

Our team follow a detailed policy that outlines the handling of complaints in a fair, efficient and effect manner.

Your complaint will remain confidential and you will not experience any loss of support or services because of your complaint.

You will be involved in the process and we will work to get a satisfactory outcome that suits you. The process will be open and transparent and includes:

    • A follow up phone call within 24 hours to discuss your complaint in more detail
    • A clear indication of what is next in managing your complaint
    • A copy of our full complaints policy should you require one

We will endeavor to work with you for a satisfactory outcome, however if you are not satisfied, you can escalate your complaint to the NDIS Quality and Safeguards Commission
https://www.ndiscommission.gov.au/about/complaintsVictorian Disability

Workers Commission
https://www.vdwc.vic.gov.au

Anonymous Complaints Form

We welcome your complaint and use the information to continue to improve our services. If you prefer to stay anonymous, please be aware that we will not be able to respond to you directly.