Charter of Rights
As an individual using our support services, you have many rights that you should be aware of. We recognise your rights and are here to support and assist you in exercising these rights and in achieving your goals. Care Support Network adopts a policy of non-discrimination regarding eligibility and entry to services, and in the provision of our support services to individuals.
You have the right to:
- Have access and supports that promote, uphold and respect your legal and human rights.
- Exercise informed choice and control.
- Freedom of expression, self-determination and decision-making.
- Access supports that respect your culture, diversity, values and beliefs.
- A service that respects your right to privacy and dignity.
- Be supported to make informed choices which will maximise independence.
- Access supports free from violence, abuse, neglect, exploitation or discrimination.
- Receive supports which are overseen by strong operational management.
- Access services which are safeguarded by Care Support Network well-managed risk and incident management system.
- Receive services from workers who are competent, qualified and have expertise in providing person-centred supports.
- Consent to the sharing of information between providers during the transition.
- Opt out of giving information about your plan
- Deny access to your personal finances
As an individual using our support services, there are a few things that we ask of you. The information below explains the responsibilities you have when using our services.
We ask that you:
- Respect the rights of staff, ensuring their workplace is safe and healthy and free from harassment.
- Abide by the terms of your agreement with us.
- Understand that your needs may change, and with this, your services may need to change to meet your needs.
- Accept responsibility for your actions and choices even though some decisions may involve risk.
- Tell us if you have problems with the care, and services you are receiving.
- Give us enough information to develop, deliver and review your Support Plan.
- Care for your own health and wellbeing as much as you are able.
- Provide us with information that will help us better meet your needs.
- Provide us with a minimum of 24 hours’ notice when you will not be able to attend an appointment.
- Be aware that our staff are only authorised to perform the agreed number of hours and tasks outlined in your service agreement.
- Participate in safety assessments of your home.
- Ensure pets are controlled during service provision.
- Provide a smoke-free working environment.
- Pay the agreed amount for the services provided.
- Tell us in writing (where able) and give us notice before the day you intend to stop receiving services from us.
- To inform staff if you wish to opt out when asked.
Care Support Network will:
- Provide the supports that meet your needs at the preferred times.
- Review the provision of supports monthly with you.
- Communicate openly, honestly and promptly.
- Treat you with courtesy and respect.
- Talk with you on decisions about how supports are provided.
- Listen to you for feedback and any problems which may arise.
- Give you 24 hours’ notice if there is to be a change in a Care Support Network scheduled appointment.
- Keep your personal information private.
- Keep you safe and ensure the safety of others.
Care Support Network has policies and procedures that are built on human rights. Where allegations of abuse, neglect, violence, exploitation or discrimination are made, Care Support Network employs a Zero Tolerance policy.
Care Support Network recognises that participants on occasion, like to give gifts to staff. Unfortunately, staff will be unable to accept any gifts. Money cannot be accepted under any circumstances.
All participants may need transport, and we discuss this during our initial meeting. We will determine the most appropriate transport services to meet your needs and if this is required as part of your package or as an additional service. Care Support Network staff are unable to provide you with any transport to or from meetings at any time.
Care Support Network staff are not permitted to advise participants regarding making or changing their Will, and they are not allowed, to witness any legal document, including Wills at any time.
Wills will not be stored by this service. If you do not have a representative, the Public Trustee can be arranged to manage your Will.