Careers

And how we offer an inclusive work culture

A values driven team

At Care Support Network we are working to build and sustain a business that nurtures an excellent team of people to do the most important work; walking alongside our clients to help them navigate the NDIS system with ease, so they too can lead and live a good life.

We live and breathe our values of positivity, dependability, getting better and being personable. We respect each other and work hard to achieve a positive work environment. Our aim is that everybody at Care Support Network enjoys their work environment as we understand that well-being is pivotal to performance.

To find out more, please call us or apply for one of our roles.

 

Currently Advertising for;

Plan Administrator

Support Coordinator (Melbourne North/West Team)

Client Relationships Team Leader

Support Coordinator (Melbourne North/West Team)

February 2021 – Full Time Position. Flexible and work from home options.

Care Support Network (myCSN) is a rapidly growing company providing essential community services within the NDIS system. We are driven by our values of Positivity, Becoming Better, Dependability, and being Personable. We provide a family oriented and friendly atmosphere where our teams focus on deliverable outcomes and share the common goal of changing lives for our clients for the better. We operate nationally and are headquartered in Outer East Melbourne.

We are seeking a Support Coordinator to provide support to our clients in the Northern and Western Suburbs Melbourne.

In this role you will ensure that an excellent standard of support is provided to myCSN clients and help them get the best out of life and their NDIS plan.

Your intimate knowledge of the NDIS and the NDIA system together with experience in the implementation of NDIS services will be a considerable advantage.

Your activities will include (but not be limited to):

  • Working with individuals, families, carers, guardians and service providers to understand NDIS legislation and plan development processes
  • Ability to help people to prepare for their initial NDIS Plan meeting and subsequent reviews
  • Develop and maintain relationships with all stakeholders
  • Supporting a select case load of clients in Support Coordination to strengthen their abilities to connect with and maintain relevant supports and progress towards their identified goals and outcomes

This role is suited to an experienced LAC, NDIA Planner, Support Coordinator; someone with extensive relevant experience who has a passion for helping others and working in the disability sector.

Pre-requisites:

  • Exceptional customer service skills and the ability to respond to the needs, feedback and enquiries of myCSN clients.
  • Highly developed communication and interpersonal skills with the ability to competently and confidently communicate with internal and external networks.
  • High standard of professional integrity and accountability with an ability to demonstrate and authentically promote myCSN’s values
  • Demonstration of positive team work skills and the ability to work on your own
  • Ability to manage budgets
  • Proficiency in using CRM software, internet and online tools
  • Experience with service agreements
  • A current Employment Police Check
  • Working With Children Check.

We encourage a flexible work environment where travel may be involved. You will be expected to work with team members and client locations within the North and Western Suburbs of Melbourne. The position is full time.

If you are positive, dependable and personable and want to work in a rewarding, growing and challenging environment then please respond to this ad with a cover letter and your resume to: recruitment@caresupportnetwork.com.au

To Apply for This Position you must have Permanent Residency.

Plan Administrator

February 2021 – Part-time Position. 

Care Support Network (myCSN) is a registered provider of Support Coordination and Plan Management services under the National Disability Insurance Scheme (NDIS). We are driven by our values of Positivity, Becoming Better, Dependability, and being Personable. We provide a family oriented and friendly atmosphere where our teams focus on deliverable outcomes and share the common goal of changing the lives of our clients for the better. We operate nationally and are headquartered in Outer East Melbourne.

Our Plan Management service involves assisting clients with the financial administration of their disability-related funding. Practically speaking, the Plan Administrator assists with processing claims for NDIS-related supports, monitoring NDIS Plan budgets and service agreements, generating expenditure reports, liaising with suppliers and service providers, and assisting clients to interpret their Plans.

The role will initially be part-time (3-4 days a week), with scope for hours to increase over time and in line with the anticipated growth of the company.

Pre-requisites:

·         Exceptional customer service skills and the ability to respond to the needs, feedback and enquiries of myCSN clients.

·         Excellent communication skills (both written and verbal) and the proven ability to vary communication style to suit the needs of the audience.

·         Strong detail-orientated skills including proven ability to consistently maintain a high level of accuracy in work completed, coupled with the ability to identify inconsistencies, and implement appropriate remedial action.

·         High standard of professional integrity and accountability with an ability to demonstrate and authentically promote myCSN’s values.

·         Experience in high volume data entry would be a distinct advantage.

The successful applicant will be required to supply a current Employment Police Check and other essential employee checks as determined by disability sector legislation.

Please also note, myCSN is currently operating under the permitted work guidelines as directed by the Victorian Government. myCSN has a COVID-19 Safeplan in place to ensure the safety and wellbeing of all staff. The successful candidate will be required to adhere to the guidelines of said requirement.

If you are positive, dependable and personable and want to work in a rewarding, growing and challenging environment then please respond to this ad with a cover letter and your resume to: recruitment@caresupportnetwork.com.au

To Apply for this Position you must have Permanent Residency.

The application form will include these questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience in a data entry role?
  • Do you have customer service experience?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • Have you completed a qualification in disability?

Client Relationships Team Leader

February 2021 – Fulltime Position. Office based.

  • Vital role with a growing NDIS intermediary services provider.
  • Passion for exceptional client service standards.
  • Ability to make a great first impression.
  • Full-time position, office based (Mooroolbark).

This is a newly created opportunity for an experienced Client Service expert to join our growing team and help us provide the relief that people experience when they get the help they need.

Welcome to Care Support Network

Care Support Network (myCSN) is a rapidly growing company providing essential intermediary services within the NDIS system, Pre-Planning, Plan Management and Support Coordination.

We are driven by our values of Positivity, Becoming Better, Dependability, and being Personable. We are proud of creating a family oriented and friendly atmosphere where our teams can focus on our shared common goal of changing lives for our clients for the better. We are focused on becoming a first-class and trustworthy service provider, known for our expertise and experience while placing our clients’ needs at the centre of what we do.

About the role

As the Client Relationship Team Leader, you will oversee the effective and efficient management of the Client Relationships Team, with a focus on service excellence along the client journey.

Knowledge of the NDIS and the NDIA system together with experience in the implementation of NDIS or other health services would be beneficial.

 

Key responsibilities will include:

  • Reach out to NDIS participants and service providers to develop knowledge and understanding of the NDIS access process and how Care Support Network can assist.
  • Provide guidance, support and advice to NDIS Participants and others regarding our services and the broader scheme.
  • Work closely with other Team Leaders and the broader management team to efficiently allocate referrals to ensure that NDIS participants are provided appropriate services promptly.
  • Be an active participant in building relationships with clients that encourage client retention and service renewals.
  • Encourage, facilitate, and support best practice and standardisation within the team, providing its members with opportunities for continuous professional development.

To be successful in the role you will have:

  • Previous experience in a similar client management role in community, aged care, disability, or health services
  • Demonstrated ability to deliver high quality, individually tailored customer service.
  • Highly developed interpersonal skills: including an exceptional capacity to manage relationships with tact and diplomacy
  • Outstanding organisational skills: including the ability to work accurately, with a high attention to detail
  • A client-centric approach to all that you do

myCSN promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.

If you are positive, dependable, and personable and want to work in a rewarding, growing and challenging environment then please respond to this ad with a cover letter and your resume to: recruitment@caresupportnetwork.com.au

To apply for this position, you must have

  • Permanent Residency
  • NDIS Worker Screening Check, inclusive of current Police Check (National Police Certificate)
Get in Touch

Do you have any further questions?