Our focus on service excellence starts with our team’s common driver of having a positive impact for those we work alongside. One step in creating excellent client service is directly reflected by great staff morale. We are committed to a culture of positivity where our staff are well supported to make a significant contribution in the lives of people with disability and older Australians.

Our dedicated Wellbeing Consultant on staff regularly checks in on all employees to support their mental and emotional wellbeing, and to be a ‘sounding board’ when life throws up its challenges.

Our team works flexibly to achieve their work hours and their own work-life balance in a model where working from the office is complemented by flexible arrangements at home or localised office spaces, as is suitable for the role.

We invest in training and development so you can build your future along with ours to create a career that is unique to you.

What has remained consistent in our transformation from start-up to a growing business is our dedication to our clients, employees and to the values on which myCSN is built; positivity, getting better, being personable and dependable.

myCSN is actively developing services to make life better for people with disability and older Australians and we need the most passionate and talented people to achieve this. If this is you, call us about joining our growing team of professionals.

We are currently recruiting for a

1. Support Coordinator to join our East Team and West Team

September 2021 – Support Coordinator – NDIS

• Supporting clients in inner and outer Eastern suburbs and Western Suburbs of Melbourne
• Flexibility of working from home arrangement
• Enjoy benefits of internal Wellbeing consultancy program

About the role

In this role you will ensure that an excellent standard of support is provided to myCSN clients and help them get the best out of life and their NDIS plan.

This role is suited to an experienced LAC, NDIA Planner, Support Coordinator; someone with extensive relevant experience who has a passion for helping others and working in the disability sector.

Your activities will include (but not be limited to):

• Working with individuals, families, carers, guardians and service providers to understand NDIS legislation and plan development processes
• Ability to help people to prepare for their initial NDIS Plan meeting and subsequent reviews
• Develop and maintain relationships with all stakeholders
• Supporting a select case load of clients in Support Coordination to strengthen their abilities to connect with and maintain relevant supports and progress towards their identified goals and outcomes

To be successful in the role you will have:

• Exceptional customer service skills and the ability to respond to the needs, feedback and enquiries of myCSN clients
• Highly developed communication and interpersonal skills with the ability to competently and confidently communicate with internal and external networks
• High standard of professional integrity and accountability with an ability to demonstrate and authentically promote myCSN’s values
• Demonstration of positive team work skills and the ability to work on your own
• Ability to manage budgets
• Proficiency in using CRM software, internet and online tools
• Experience with service agreements

We encourage a flexible work environment where travel may be involved. You will be expected to work with team members and client locations in the Inner and Outer Eastern regions of Melbourne.

myCSN fosters a culture of flexibility, support and wellbeing. In addition, the successful candidate will experience opportunities for professional development as well as enjoying the benefits of myCSN’s wellbeing consultancy program.  myCSN promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.

If you are positive, dependable and personable and want to work in a rewarding, growing and challenging environment then please respond to this ad with a cover letter and your resume to: recruit@mycsn.com.au

To Apply for This Position you must have

• Permanent Residency
• Working With Children Check
• NDIS Worker Screen Check: from 1st February 2021, new NDIS worker screening arrangements for the disability sector commenced in Australia. You must obtain a NDIS clearance to work with people with a disability before commencing work.