And how we offer an inclusive work culture

A values driven team

At Care Support Network we are working to build and sustain a business that nurtures an excellent team of people to do the most important work; walking alongside our clients to help them navigate the NDIS system with ease, so they too can lead and live a good life.

We live and breathe our values of positivity, dependability, getting better and being personable. We respect each other and work hard to achieve a positive work environment. Our aim is that everybody at Care Support Network enjoys their work environment as we understand that well-being is pivotal to performance.

To find out more, please call us or apply for one of our roles.

Join our team and be part of a value driven culture where we value inclusion and development

Support Coordinator Team Leader - Gippsland

27th July 2020

We are seeking an experienced Team Leader to provide motivation and guidance to our team of dedicated NDIS Support Coordinators.

Located in the Gippsland or Latrobe Valley area, this role requires you to ensure an excellent standard of support is provided to myCSN clients according to our proven processes. You will directly help as well as motivate your team to help help people get the best out of their NDIS plan with the goal of making their life better.

Your intimate knowledge of the NDIS and the NDIA system together with experience in the implementation of NDIS services is required.

Your activities will include (but not be limited to):

  • Providing a team of Support Coordinators with the necessary supervision, training and guidance to achieve myCSN’s service delivery standards, including utilisation and client contact requirements.
  • Effective management of your team including recruitment, induction, professional development, and performance management.
  • In consultation with the Services Management Team, assisting in the development, implementation and review of work processes and quality improvement strategies.
  • Supporting a select case load of clients in Support Coordination to strengthen their abilities to connect with and maintain relevant supports and progress towards their identified goals and outcomes.

This role is suited to an experienced LAC, NDIA Planner, Senior Support Coordinator; someone with extensive relevant experience who has a passion for leading others and working in the disability sector.


  • Leadership and management experience in the delivery of NDIS services.
  • Demonstrated ability to cultivate positivity and develop and support the growth of others.
  • Exceptional customer service skills and the ability to respond to the needs, feedback and enquiries of myCSN clients.
  • Highly developed communication and interpersonal skills with the ability to competently and confidently communicate with internal and external networks.
  • High standard of professional integrity and accountability with an ability to demonstrate and authentically promote myCSN’s values
  • A current Employment Police Check
  • Working With Children Check.

We encourage a flexible work environment where travel may be involved. You will be expected to work with team members and network with providers from West to Central Gippsland and Latrobe Valley and in client locations. The position is full time.

If you are positive, dependable and personable and want to work in a rewarding, growing and challenging environment then please respond to this ad with a cover letter and your resume to:

To Apply for This Position you must have Permanent Residency.

The application form will include these questions:

  • Which of the following statements best describes your right to work in Australia?
  • How many years’ experience do you have as a support coordinator?
  • Do you have a current Working With Children (WWC) Check?
  • Do you have a current Police Check (National Police Certificate) for employment?
  • Have you completed a qualification in disability?
Get in Touch

Do you have any further questions?